Introduction
Curevia ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal and health-related information is handled responsibly, securely, and in compliance with applicable laws and regulations.
This Privacy Policy explains how we collect, use, store, and share your information when you use our digital healthcare platform ("the Platform"). By using Curevia, you acknowledge and agree to the terms described below. If you do not agree, please refrain from using our services.
1. Information We Collect
A. Personal Information
We may collect the following details when you create an account or use our services:
- Basic Identifiers: Full name, date of birth, email address, phone number, and other registration details.
- Health Information: Details shared during consultations, such as symptoms, medical history, diagnoses, and prescriptions.
- Payment Information: Billing and transaction details when you make payments for services.
B. Technical and Usage Information
- Usage Data: Information on how you interact with our Platform, such as page visits, navigation, and time spent.
- Cookies and Tracking: We use cookies and similar technologies to improve functionality and enhance your experience.
2. How We Use Your Information
We use your information to:
- Provide Healthcare Services: Facilitate consultations, prescriptions, and specialist scheduling.
- Personalize Your Experience: Tailor services to your health needs and preferences.
- Communicate: Send consultation updates, appointment reminders, and important notifications.
- Billing & Administration: Manage accounts, payments, and service records.
- Improve Our Services: Analyze trends, fix issues, and enhance user experience.
- Compliance: Meet legal and regulatory obligations.
3. Disclosure and Sharing of Information
We may share your information only under these conditions:
- With Licensed Healthcare Providers: For the purpose of delivering medical consultations and advice.
- With Trusted Service Partners: For secure payment processing, IT support, or analytics—under strict confidentiality agreements.
- For Legal or Regulatory Reasons: When required by law or to protect rights, safety, or property.
- With Your Consent: Any other disclosure will only occur with your explicit approval.
4. Data Security
We employ robust technical and organizational measures to protect your information, including:
- Encryption: Protecting data during transmission and storage.
- Access Control: Restricting access to authorized personnel only.
- Regular Security Reviews: Updating our infrastructure to address new risks.
While we maintain high standards of data protection, please note that no system is completely secure. You share information with us at your own discretion.
5. Data Retention
We retain your information only as long as necessary to deliver our services, comply with legal requirements, or resolve disputes.
6. Your Rights
You have the right to:
- Access, review, and correct your information.
- Request deletion of your data (subject to legal obligations).
- Request a copy of your data (data portability).
- Withdraw consent for data processing, where applicable.
7. Cookies and Tracking
Curevia uses cookies to enhance your experience and analyze usage patterns. You can manage cookie preferences in your browser settings; however, disabling them may affect certain site functions.
8. International Data Transfers
If you access Curevia from outside Nigeria, your data may be transferred to and processed in other jurisdictions. We ensure that such transfers comply with applicable data protection standards.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be reflected on this page, and continued use of our Platform signifies acceptance of any revisions.